![]() They can be identified by inspecting the integration/automation settings and under Language type will appear Python or Powershell. ![]() Docker Based Networking #ĭocker Based integrations/automations are written in Python or Powershell. Many times this resolves to a firewall, NAT or proxy issue. Make sure to first resolve the networking issue so a basic curl command succeeds before continuing to test the integration/automation. If you are not able to perform a basic curl request from the machine to the target HTTP endpoint, the issue is probably not a problem with the integration/automation but rather with the networking setup of the server/engine machine. More info about curl is available at Everything curl. Common curl command variants ( is used as an example url): Run the curl command on the server or engine machine by logging in via SSH. If the integration/automation is using HTTP-based communication, we recommend first testing locally using the curl utility to verify that it is possible to perform network communication with the HTTP endpoint. The source IP addresses for these integrations/automations are the same as used by the server/engine. JavaScript integrations/automations run within the Cortex XSOAR server/engine process using a JavaScript virtual environment and therefore use the same network stack as the server/engine. JavaScript integrations/automations can be identified by checking the integration/automation settings to see that the Language Type is JavaScript. Native integrations can be identified by the fact that they are shipped as part of the server and not associated with a Content Pack. Such integrations/automations include native integrations (part of the server binary) such as the RemoteAccess integration and JavaScript integrations such as VirusTotal and http. Integrations/automations running within the server/engine will use the networking stack provided by the host machine of the server/engine. Cortex XSOAR integrations and automations can be classified into two main types regarding their networking use: Host Based Networking # When troubleshooting networking issues, it is important to first understand what type of networking the integration or automation is using. Failed to establish a new connection: Try again.Sample screenshot:Įxamples of common errors indicating that there probably is a networking issue: If you encounter an issue after upgrading a Pack, you can revert to a previous version by going to Installed Content Packs -> Pack Name -> Version History and choosing Revert to this version. When reporting an issue to Cortex XSOAR Support, always include all information obtained from running the following troubleshooting steps. This guide provides common troubleshooting steps.
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